Here at Dress the Duchess - THE SHOP, we will endeavour to get your order to you promptly. We are unable to take responsibility of time frames of the package after it leaves us with the courier or postage service. We will assist you however we can should an issue arise. We love our dresses and want you to love them too!
Should you need to return an item, you are responsible for the cost of returning your exchange or refunded item. Shipping costs are non refundable.
We currently ship to Australia, UK, New Zealand, USA & Canada
Standard Australia Post Shipping 4-7 days - $15 AUD
Express Australia Post 1-2 days (longer for regional) - $20 AUD
Standard International to UK, India, USA and Canada 1- 3 weeks - $30 AUD
Standard Interanational to New Zealand - 4-10 days - $25
Orders are processed within 1 - 3 business days of order being placed. Orders and shipments are not fulfilled on weekends (Saturday & Sunday) or Australian Public Holidays. Please allow 4 - 7 business days with Australian shipping time. International orders may take up to 4 weeks depending on location.
Most Australian orders will be shipped with Australia Post. International and Australian Express Post orders will receive a tracking number for your package. Courier or Postage companies may vary. If selected shipment is not available, we will choose the most appropriate form of postage to get you your order promptly.
Should you have any queries with regards to shipping, please drop us an email